Terms & Conditions

Bethel Laundry provides wash, iron, wash & iron, and dry cleaning services from our counter in Munirka and via doorstep pickup and delivery within the applicable service area.

• Free pickup and delivery is available for orders of at least 3 kg within Munirka, or at least 6 kg within a 5 km radius.
• We open at 10 am daily. Pickup time slots are preferences and subject to availability — we will confirm via WhatsApp.
• We reserve the right to decline orders we cannot fulfil (e.g., heavily soiled items beyond our capacity, restricted fabric types).

• All prices shown on our website and booking form are estimates only. The final amount is calculated at our counter based on actual weight, item count, and fabric type.
• No advance payment is required. You pay only on delivery or collection — cash or UPI accepted.
• Prices may vary for delicate fabrics, heavy garments (winter wear, suits, lehengas), or specialist treatments. Our staff will inform you before processing if the price differs significantly from the estimate.
• Loyalty points and redemptions are subject to the current loyalty programme terms configured by the business at the time of the transaction.

We take utmost care of every garment entrusted to us. However, the following conditions apply:

• Pre-existing damage: We are not liable for damage (tears, colour bleed, shrinkage, missing buttons) that existed before the garment was handed to us. Please inform us of any pre-existing conditions at drop-off or in the fabric notes on your booking.
• Inherent fabric risks: Certain fabrics (e.g., delicate silks, heavily embellished items, fabrics with unstable dyes) carry an inherent risk of damage during cleaning. We will advise you if we identify a risk; however, the customer accepts this risk by proceeding.
• Stain removal: We will make every effort to remove stains, but cannot guarantee complete removal of all stains. Failure to remove a stain does not constitute negligence.
• Lost garments: In the unlikely event of a garment being lost while in our care, our liability is limited to the depreciated replacement value of the garment, up to a maximum of ₹2,000 per item unless a higher declared value has been agreed in writing prior to processing.
• Damaged garments: In the event of damage caused by our negligence, our liability is limited to the cost of the cleaning service for that garment.
• Claims window: Claims for loss or damage must be raised within 48 hours of delivery. Claims raised after this period may not be entertained.
• Uncollected garments: Items not collected within 30 days of being marked ready will be donated to charity. We are not liable for items abandoned beyond this period.

• You may cancel a booking before pickup at no charge by contacting us via WhatsApp at +91 84474 96854.
• Once garments have been collected for processing, cancellation is not possible. You may request a change of service type at our discretion.
• We reserve the right to reschedule pickups due to operational constraints and will notify you as soon as possible.

Approximate turnaround times (from pickup or drop-off):

• Wash & Fold / Wash & Iron: 24–48 hours
• Iron Only: 24 hours
• Dry Cleaning: 48–72 hours

Turnaround times are estimates and may vary during peak periods, festivals, or due to the specific nature of your garments. We are not liable for delays beyond our reasonable control.

• Loyalty points are earned on eligible transactions and credited automatically.
• Points have no cash value and cannot be transferred, sold, or exchanged for cash.
• Bethel Laundry reserves the right to modify, suspend, or terminate the loyalty programme at any time with reasonable notice.
• Points expire after 12 months of account inactivity (no transactions).

• Online bookings are subject to confirmation. We will confirm via WhatsApp within 30 minutes during business hours (10 am – 8 pm).
• We reserve the right to pause online bookings at any time (e.g., during high demand periods). If bookings are paused, the website will display a message directing you to contact us directly.
• Providing false information (e.g., an incorrect address or phone number) may result in cancellation of your booking.

All content on this website — including text, images, logos, and design — is owned by Bethel Enterprise and may not be reproduced without prior written permission.

To the fullest extent permitted by law, Bethel Laundry's total liability to you for any claim arising from our services shall not exceed the amount you paid for the specific service giving rise to that claim.

We are not liable for indirect, consequential, or incidental losses (e.g., loss of use of a garment for a specific occasion).

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of New Delhi, Delhi.

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects any changes. Continued use of our services after a change constitutes acceptance of the updated Terms.

For any questions about these Terms: